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Customer support entry point for MediaEdge digital products.
Monthly active users
“MediaEdge — Customer Support” is a Telegram-based support channel for users of MediaEdge products and services. The bot acts as a contact point for questions about mini apps, Telegram bots, and other digital solutions developed by the team.
The bot is designed to handle user inquiries, clarify product details, and provide assistance with using MediaEdge solutions. It replaces traditional web forms or ticket systems with a simple chat interface inside Telegram.
Clients can ask about existing products, request basic guidance, or report issues related to games, fintech tools, NFT and Web3 services, and creator utilities built by MediaEdge. The team responds directly in chat when available.
Product updates and announcements are published in the @mediaedgenews channel. The support bot complements this channel by offering a direct communication line with the developers, focusing on practical questions and day-to-day usage of the company’s tools.
