PlayDeck Support Bot

PlayDeck Support Bot is the official support channel for the PlayDeck ecosystem and the @playdeckbot mini app. It connects users directly with the support team for operational and technical questions.

Key functions

• Handles inquiries related to @playdeckbot usage.
• Direct communication with the official support team.
• Bilingual support: English and Russian.
• Fixed working hours: 8:00–16:00 UTC.

Ecosystem context

The bot is part of the broader PlayDeck infrastructure, which includes the community chats @playcoinclub (English) and @playdeckfeedback (Russian). It helps users clarify how the mini apps and bots work, request assistance, and navigate available Web3-related services within the ecosystem.

The bot does not process payments or perform financial operations. Its primary role is to serve as a structured, official helpdesk interface inside Telegram for PlayDeck users.